These terms apply to purchases of digital courses/LMS access and coaching/mentoring sessions via www.copenhagenlifecoach.com (and equivalent offers under Copenhagen Life Coach / København Life Coach).

1. Identity and contact

Business: Copenhagen Life Coach / København Life Coach

CVR (Danish company reg.): 35761772

Address: Antwerpengade 5 St. Tv., 2150 Nordhavn, Denmark

Phone: 42562636

Email: [email protected]

Contact hours: Mon–Sun 9–21 CET

2. Nature of services (important)

2.1. We offer life coaching and mentoring for personal development and life vision (e.g. relationships, general financial clarity, lifestyle, travel, professional direction, and other life areas), plus digital course material via our learning platform (LMS), often combined with meetings.

2.2. Limited supportive tools from the coach’s educational background (e.g. methods rooted in NLP/hypnosis-related training, including titles such as NLP therapist, hypnotherapist, and EFT Basic Course) may be used only to support coaching — not as standalone treatment. Client work remains coaching and mentoring. Education titles do not change the nature of what we sell: coaching and mentoring, not healthcare treatment.

2.3. Services are not:

• psychiatry,
• medical treatment, diagnosis, or “cure”,
• psychotherapy practice or psychotherapy as a healthcare service,
• a substitute for a doctor, psychologist, psychiatrist, or other clinical/healthcare care,
• specific financial advice (investment, tax, debt restructuring, etc.).

2.4. We do not promise specific results, outcomes, health improvements, or financial gains. Coaching is collaborative; progress depends among other things on your effort, situation, and choices.

3. What is sold

3.1. Digital courses / LMS access: Access to online material, exercises, and modules as stated on the product page.

3.2. Coaching/mentoring sessions and packages: Individual, partner, or team meetings as stated at purchase (e.g. number of sessions, duration, format), including discounted package offers that combine meetings and/or LMS access.

3.3. We do not sell physical goods in the webshop. Shipping, parcel, or in-store pickup terms therefore do not apply.

4. Delivery and performance

4.1. LMS: Access is typically activated after payment. Access period is as stated on the individual course or product page (usually 12 months from activation unless otherwise stated).

4.2. Meetings may be agreed as:

• online (e.g. Zoom or phone),
• walk-and-talk,
• at your workplace or home (by agreement and within the area we serve).

4.3. Times are booked after purchase by mutual agreement. Changes/cancellations: see section 7.

5. Prices and payment

5.1. Prices appear on the product page at purchase and are stated in EUR, incl. VAT. The same price applies for B2B purchases.

5.2. We may change prices going forward; changes do not affect contracts already formed, except where mandatory law requires otherwise. Package prices may reflect a package discount relative to regular list prices for individual meetings and/or courses — see section 6A.

5.3. Payment methods currently include Visa, Mastercard, Apple Pay, Google Pay, and bank transfer.

5.4. Card, Apple Pay, and Google Pay payments are charged at webshop checkout, before the service is performed (upfront). For bank transfer, we start delivery only once the full amount has been received in our account: LMS access is activated, and sessions can be booked and held, after the payment is registered.

6. Withdrawal and cancellation (consumers)

6.1. As a consumer you generally have a 14-day right of withdrawal for distance contracts, unless a lawful exception applies.

Section 6 applies to consumers. Business customers (B2B) have no statutory 14-day withdrawal unless mandatory law provides otherwise.

6.2. Digital content (LMS). Once we have given you access to online course / LMS content, there is no refund for that digital content, except where mandatory Danish or EU consumer law requires otherwise. We do not give goodwill refunds for LMS or other digital content once access has been provided.

6.3. Coaching/mentoring sessions (services). A session that has started, and a session that has been completed, is charged in full and is not refunded, except where mandatory Danish or EU consumer law requires otherwise. If you withdraw while a purchased coaching/mentoring service is only partly performed, you pay for what has already been provided (started sessions count in full). For packages and early stop, see section 6A. We do not give goodwill refunds beyond mandatory law.

6.4. Withdrawal notices: email [email protected] stating clearly that you withdraw, plus order number.

6.5. Where a refund is due under these terms or mandatory law after a valid withdrawal (or other mandatory refund), we reimburse without undue delay and within 14 days of receiving your withdrawal notice (or otherwise becoming obliged to refund), using the same payment method you used, unless you expressly agree otherwise. You do not pay fees for that reimbursement. This does not create refund rights beyond §6, §6A, and mandatory law.

6.6. Goodwill refunds (beyond mandatory rights): none.

6.7. Nothing in this section limits mandatory consumer rights that cannot be waived.

6A. Package discounts and early stop

6A.1. A package price (e.g. a pack of single sessions, or Small / Medium / Full packages) is a discount for purchasing and completing the package as sold. The discount applies to the package as a whole when paid and fulfilled as agreed.

6A.2. If you stop early (before all included meetings / package elements are used as agreed), any refund or settlement is calculated using regular list prices at the time of purchase for:

• meetings already held or started (each started session counts in full), and
• online course / LMS access that was included in the package (valued at the regular standalone course price(s), not as “free”),

and those amounts are deducted from the package price paid. Any remaining balance may be refunded to the extent required by these terms and mandatory law.

6A.3. Specific EUR amounts are not fixed in these terms; they follow the regular/list prices shown for the relevant meetings and courses at purchase (and any course duration stated on the product). Product pages and/or FAQ may summarise this policy in short form.

6A.4. This commercial settlement does not limit rights you have as a consumer under mandatory Danish law. Where mandatory law requires a different refund calculation, that law prevails.

7. Rescheduling, no-shows, and session cancellation

7.1. Cancellations must be made no later than 24 hours before the agreed session (same as FAQ). Contact: phone 42562636 or email [email protected].

7.2. Later cancellation or no-show: no refund; the session is treated as used. (We may still offer a courtesy reschedule in practice; the published website policy remains the 24-hour rule.)

7.3. If we cancel or need to move a meeting, we offer a new time at no extra cost.

7.4. Section 7 is the booking/cancellation policy for agreed session times. It does not limit mandatory consumer withdrawal rights under section 6.

8. Client responsibilities and own risk

8.1. You are responsible for your own choices, decisions, and actions during and after coaching.

8.2. You participate at your own risk. We are not responsible for consequences of choices you make — including in relationships, career, finances, lifestyle, or health — beyond what mandatory Danish law requires.

8.3. You warrant that information you provide is accurate enough for us to deliver the service responsibly within a coaching frame.

8.4. If you experience serious mental distress, crisis, suicidal thoughts, substance crises, or need clinical assessment, seek appropriate professional/clinical help (e.g. GP, psychologist, psychiatrist, emergency services). Coaching does not replace that.

9. No results warranty

9.1. We give no warranty of specific results, “cures”, particular emotional outcomes, or financial/health targets.

9.2. Examples, cases, and marketing copy are illustrative/experience-based — not promises.

10. Referrals (triage)

10.1. Finance: Specific financial advice → appropriate financial advisor.

10.2. Health: Medical questions, symptoms, diagnosis, and treatment → doctor or relevant healthcare professional.

10.3. Clinical / mental health: Psychiatric diagnosis, psychotropic medication, treatment pathways, or clinical need → appropriate clinical professionals. We do not take over clinical cases.

11. Limitation of liability

11.1. As far as Danish law allows, our liability in connection with a purchase is limited to the amount you paid for that purchase, taking into account any lawful refund or settlement calculated under section 6A (package discounts and early stop).

11.2. We are not liable for indirect loss, loss of profit, or consequential damage, except where mandatory law provides otherwise (e.g. intent/gross negligence under applicable rules).

11.3. Nothing in these terms limits rights you have as a consumer under mandatory Danish or EU law (including consumer contract and digital-content rules where they apply).

12. Intellectual property and LMS licence

12.1. All content (text, video, exercises, models, materials) belongs to Copenhagen Life Coach or licensors.

12.2. Purchase grants a personal, non-exclusive, non-transferable licence for the stated purpose — not ownership.

12.3. Sharing login credentials, copying, reselling, renting, publishing, or distributing the material is prohibited unless agreed in writing.

12.4. Misuse may result in access being withdrawn without refund, except where mandatory law still requires a refund or other remedy.

12.5. The licence ends when the stated access period ends, or earlier if access is withdrawn for misuse under 12.4.

13. Personal data

Personal data is processed under our privacy policy: https://www.copenhagenlifecoach.com/privacy-policy/

Contact: [email protected].

14. Complaints

14.1. Contact us first: [email protected] / phone 42562636.

14.2. If we cannot resolve a complaint together, consumers may complain to Nævnenes Hus, Mæglingsteamet for Forbrugerklager (the Danish consumer complaints mediation service), Toldboden 2, 8800 Viborg, via www.naevneneshus.dk. Guidance is available at www.forbrug.dk.

15. Governing law and venue

15.1. These terms are governed by Danish law.

15.2. Disputes should first be attempted amicably via the contact details above. Consumers may also use the complaint bodies in section 14.

15.3. If a dispute must go to court, venue and procedure follow the rules that apply under mandatory Danish and EU consumer protection law. We do not seek to restrict your mandatory consumer rights on where claims may be brought.

16. Changes

We may update these terms. The version that applies to your purchase is the one published at the time of purchase, unless law requires otherwise or you accept a new version for ongoing services.

17. Severability

If any part of these terms is held invalid or unenforceable, the rest remains in force. An invalid part is replaced by the valid rule that comes closest to the original commercial intent, to the extent law allows.